Privacy Policy

Privacy Policy – Luftle

Privacy Policy

Effective as of: September 22, 2025

Welcome to Luftle! Your privacy is critically important to us. This Privacy Policy outlines how Luftle (“we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you use our website luftle.com and our decoration services.

Table of Contents

1. Introduction

This policy applies to all information collected through our website, official WhatsApp, email, phone calls, and any other platform where you interact with Luftle. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

  • Personal Identification Information: Your name, email address, phone number, and physical address (for venue location).
  • Event Details: Information about the event, such as the type of celebration (birthday, anniversary), date, time, and specific decoration requirements.
  • Payment Information: We collect payment details through our secure payment portal pay.luftle.com. We do not store your credit card numbers or sensitive payment data on our servers.
  • Communication Data: We may keep a record of your communication with us, including emails, WhatsApp chats, and call logs, for service quality and training purposes.
  • Website Usage Data: We automatically collect information like your IP address, browser type, device information, and pages visited on our website to analyze user behavior and improve our site.
  • Media: We may take photos and videos of the completed decorations for our portfolio, as stated in our Terms & Conditions. This will not include personal images of clients or guests without explicit consent.

3. How We Use Your Information

Your information is used for the following purposes:

  • To Provide Services: To confirm your booking, schedule our team, and execute the decoration services as requested.
  • To Communicate With You: To send booking confirmations, reminders, invoices, and updates regarding your service.
  • To Process Payments: To securely process advance and final payments for our services.
  • For Customer Support: To respond to your inquiries, provide support, and resolve any issues.
  • For Marketing Purposes: With your consent, we may send you promotional offers, newsletters, and updates about our new services. You can opt-out at any time.
  • To Improve Our Services: To analyze how our services are used, gather feedback, and enhance our offerings and website experience.

4. Information Sharing & Disclosure

We do not sell or rent your personal data to third parties. We only share your information in the following limited circumstances:

  • With Our Staff & Vendors: We share necessary details (like name, address, and event time) with our decoration team and trusted vendors to fulfill the service.
  • With Payment Processors: We share transaction information with secure third-party payment gateways to process your payments.
  • For Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request from public authorities.
  • To Protect Our Rights: We may share information to enforce our Terms & Conditions, protect our property and safety, and prevent fraud.

5. Data Security

We are committed to protecting your data. We implement a variety of security measures, including encryption and secure servers, to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights & Choices

You have certain rights regarding your personal information. You can:

  • Access and Update: Request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by following the instructions in the emails we send or by contacting us directly.
  • Data Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

To exercise these rights, please contact us through our official channels.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us (e.g., social media pages, payment gateways). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites or services.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website. They help us analyze our web traffic and improve your user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children’s Privacy

Our services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective as of” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us using the details below:

By using Luftle’s services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

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