Frequently Asked Questions
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General
You can reach us at: Phone:+91 9243 LUFTLE, Email: support@luftle.com, Website: luftle.com
Yes, we use non-toxic balloons, fresh flowers, and safe installation methods to ensure safety for kids and pets.
With Luftle, you get creative designs, high-quality materials, reliable service, and hassle-free event decoration making every occasion special and memorable.
Yes, Luftle also manages corporate parties, product launches, office celebrations, and employee events with professional themes.
Our team generally arrives 2-3 hours before the event (depending on the decoration scale) to complete setup on time.
Yes, we already collaborate with several venues and can coordinate directly with them to simplify your arrangements.
Our team uses safe electrical wiring, sturdy props, and eco-friendly materials and ensures the venue is left clean after decoration.
Yes! Our regular customers get special discounts, exclusive offers, and priority booking during festive seasons.
Currently, our primary service areas are Delhi-NCR, but for large-scale events, we may provide services in other cities on special request.
Our decorators and planners have 5+ years of experience in creating professional event setups.
Yes, we often partner with event planners, banquet halls, and wedding organizers for large-scale functions.
We source balloons from premium suppliers and flowers from trusted local vendors, ensuring freshness and durability.
Yes, depending on team availability and location, we may accept same-day emergency decoration requests with an express service fee.
Yes, we offer special pricing for repeat clients, hotels, and corporate packages.
Yes, you can view our portfolio on Instagram, Facebook, Pinterest, and our Official Website.
Yes, we have a special midnight surprise package, available at select locations.
Clients must confirm venue accessibility. Luftle will coordinate but is not responsible for delays caused by such restrictions.
Our standard support hours are 9 AM – 9 PM, but urgent event-day support is available round-the-clock.
Yes, we have the team and resources to manage large-scale weddings and corporate events.
Yes, punctuality is our priority. We guarantee timely setup, barring unforeseen situations like natural calamities.
You can check service availability by contacting us with your pincode/venue details.
Yes, but the client must obtain permissions from local authorities if required.
Yes, our planners can brainstorm, design, and execute a unique event concept for you.
Yes, we can arrange professional photographers and videographers on request.
We keep backup materials like tents, waterproof props, and flexible designs for unexpected weather changes.
We have a core team of decorators, planners, and logistics staff, with on-call specialists for large events.
Yes, our team can communicate in Hindi, English, and regional languages based on the client’s preference.
Yes, we provide annual day, farewell, and fest decoration services for institutions.
Yes, we offer doorstep surprise setups for birthdays, anniversaries, and proposals.
Yes, items like backdrops, props, lights, and stands are available for rental.
We ensure flowers are fresh and balloons are dust-free and sanitized before use.
Yes, for large events, you can have a pre-event consultation meeting.
Yes, we handle early morning and late-night setups with prior arrangement.
Yes, we collect waste responsibly and dispose of balloons/flowers in eco-friendly ways.
Services
We specialize in balloon decoration, flower decoration, and complete event planning for birthdays, weddings, anniversaries, corporate events, and more.
Absolutely! We offer full customization options to match your theme, color scheme, and budget.
Yes, our professional team sets up the decoration on-site and ensures everything is perfectly arranged before your event begins.
Yes, we provide services for both indoor and outdoor events, depending on the client’s requirements and venue conditions.
We offer both ready-made packages for popular occasions and fully customized solutions for unique themes.
Yes, we provide mixed decoration setups combining flowers, balloons, lights, and props to create a complete experience.
Yes, on request, we can arrange trusted vendors for cakes, return gifts, and event hosts to make your event more convenient.
Balloons: 12-24 hours indoors, 6-10 hours outdoors (depending on weather). Flowers: Fresh flowers generally last for the entire event. Props & lights: Last throughout the event and are removed by our team afterward.
Yes, we provide eco-friendly alternatives like biodegradable balloons, reusable fabric drapes, and artificial flowers when requested.
Yes, we specialize in custom themes including Bollywood, superheroes, cartoons, seasonal festivals, and more.
Yes, we can provide professional lighting, DJ setups, and sound systems through our vendor partners.
We handle both small-scale home setups (like surprise birthday balloons) and large-scale venue decorations.
Yes, on request, we can provide event coordinators to handle timings, music, cake cutting, and other flow management.
Yes, our team removes all Luftle decoration items after the event, leaving the space neat and clean.
Yes, we also sell DIY decoration kits for customers who want to set up decorations themselves.
Yes, our design team can align your color scheme and theme with your dress code or attire.
Yes, we can arrange printed balloons with names, dates, or company logos.
Yes, we also provide car decoration services for weddings, baraats, and special surprises.
Yes, we provide stage backdrops, lights, and themed setups for performances, sangeet, and parties.
We can replace balloons with fabric draping, paper crafts, or flower alternatives.
Yes, Luftle has specialized packages for baby showers, gender reveals, and kids’ milestones.
Yes, we can source seasonal local flowers for eco-friendly setups.
Yes, we can arrange LED walls and projection backdrops through our partners.
Yes, we design grand entry gates, arches, and walkways for weddings, parties, and corporate events.
Yes, we can arrange balloon drops, confetti showers, and cold pyros for special moments.
Yes, we provide standalone services like only flowers, only balloons, or only props.
Yes, we design regional themes like Rajasthani, South Indian, Punjabi, or Bengali decor.
Small setups: 1-2 hours. Large setups: 3-6 hours, depending on scale.
Yes, like photo booths, selfie corners, and neon signage to engage guests.
Yes, if props are client-owned, they can be reused. Luftle-owned props remain our property.
Purchases & Refunds
You can book our services through our official website luftle.com, via WhatsApp, or by directly calling our support team.
Yes, an advance payment is required to confirm all bookings. The remaining balance must be cleared on the day of the event.
Our refund policy depends on the cancellation time: 7 days or more before the event – 80% refund; 3-6 days before the event – 50% refund; Less than 48 hours before the event – No refund.
If you reschedule your event at least 72 hours in advance, we will adjust your booking to the new date (subject to availability) without extra charges.
We accept UPI, bank transfer, debit/credit cards, and major mobile wallets. Cash is accepted only for the remaining balance at the event site.
Yes, all prices shared with you include applicable taxes. Any additional costs will be clearly mentioned before you confirm your booking.
In the rare event that Luftle is unable to deliver your booking due to unavoidable circumstances, we will either reschedule your event or issue a 100% refund.
Refunds are only provided as per our cancellation policy. However, if you face any genuine service-related issue, our team will investigate and provide the best possible resolution.
Yes, you can choose to pay the full amount upfront if you prefer. Many clients do this to avoid handling payments during the event.
Yes, you can pay in installments. Simply make your payment via card at pay.luftle.com, and you can easily convert it into EMI.
If your advance payment fails due to banking issues, your booking will not be confirmed. Please retry or contact our support for resolution.
Refunds (as per cancellation rules) are generally processed within 7-10 business days back to your original payment method.
Yes, you may transfer your booking to another person with written confirmation from both parties at least 48 hours before the event.
Yes, premium dates like weekends and festivals may have slightly higher rates due to high demand.
Absolutely. We provide a detailed quotation before you confirm any booking.
Yes, your advance will be adjusted against the upgraded package amount.
In case of downgrading, the difference amount is non-refundable, but we may offer credits for future use.
Yes, we accept international credit/debit cards for clients booking from abroad.
No, if you cancel within one hour of booking, we refund your advance in full.
Yes, transportation fees may apply if your venue is located outside our standard service area.
You can upgrade any time by paying the difference amount before your event.
Yes, all corporate clients receive a GST-compliant invoice.
No, we maintain 100% transparency. Any additional charges (like venue permits, extra props) are always discussed beforehand.
Yes, if Luftle issues special discount codes or vouchers, they can be redeemed while booking.
The advance is valid for one reschedule. For further changes, fresh advance payments may apply.
No, once booked, packages cannot be split. Refunds are strictly as per policy.
Booking
We recommend booking at least 7-10 days in advance to ensure your preferred date and theme are available.
Once you select a service package and pay the required advance, we will share a booking confirmation receipt via SMS/Email/WhatsApp.
Yes, small modifications (like timing, balloon colors, flower choices) can be made up to 72 hours before the event. Major changes may be subject to additional charges.
Yes, but last-minute bookings depend on team and material availability. We suggest confirming as early as possible.
Our team will review your request, confirm availability, and contact you within 24 hours to finalize details.
Yes, for larger events, we provide a written service agreement that includes all details like theme, cost, advance paid, and cancellation rules.
Yes, our minimum booking starts from 2,000, depending on the city and type of service.
Once you pay the advance, you’ll receive a digital invoice + booking confirmation message with all event details.
Yes, for urgent or special events, you can opt for priority booking with an additional fee, ensuring guaranteed service even on busy dates.
No, the entire booking process can be completed online or over WhatsApp/phone – from package selection to payment.
No documents are required for standard bookings. For corporate bookings, we may require a company GST number and PO details.
It is the client’s responsibility to confirm venue policies. If the venue disallows external decorators, Luftle will not be liable.
Yes, we allow bulk bookings for clients who want multiple events covered (e.g., birthdays, anniversaries, company functions).
After booking, you will receive a unique booking ID. You can use this ID to track your booking via our support team.
Yes, festival bookings are highly in demand. We recommend booking 2-3 weeks in advance for festive seasons.
No, all bookings require at least a partial advance to be confirmed.
Yes, clients can visit our office for in-person consultations and bookings.
No, dates are only secured after receiving an advance payment.
Yes, we send SMS/WhatsApp reminders a few days before your event.
Yes, for large-scale setups, our team can conduct a site inspection. This may involve a small fee, adjustable in the final bill.
You must inform us at least 72 hours in advance. Additional logistics charges may apply if the new venue is far.
Yes, during festivals and off-seasons, we release special discounted packages.
You can book up to 6 months in advance for major events like weddings.
Yes, you can book online from abroad and make payments using international gateways.
Yes, every confirmed client receives a dedicated event-day contact person.
We will either suggest an alternate time slot or connect you with our partner decorators.
Yes, we create tailor-made packages on request.
Yes, corporates can sign annual retainership contracts for regular events.
No, the remaining amount must be cleared before the event starts.